What happens if I do not configure a password?

If you do not configure a password anyone in the world can join your video call. You can compare it to leaving your virtual door open. Anyone can join the conversation. This is most often not what you want. This is why we recommend setting a password.

How can I configure a password for my praatbox?

The first person to enter the praatbox can enter a password by:

  1. clicking (bottom right corner of the screen)
  2. click "Add password". Type a password in the field and press enter.
  3. Het password will be active as soon as you no longer see the "cancel password", or if you see "remove password"

Can I remove a password after I added it?

Yes! The person who created the Praatbox can remove the password again by clicking "Remove Password".

What is a good password?

Use at least 8 characters, preferably a mix of letters and numbers. Using other symbols is a plus, but not required.

For retirement homes/hospitals: Is it possible to create a Praatbox for a single person and his/her family?

By being creative with the last word of choice, you can setup a schedule for all the inhabitants and their families.
First word: name of your hospital/retirement home
Second word: your location
Third word: choose this for each specific inhabitant.

This way, you can determine a shedule:
14:00 Inhabitant Anna, 3rd word is "kip"
14:30 Inhabitant Bert, 3rd word is kat

I am not seeing anything and/or people can't hear me

When you open the video-call, your internetbrowser will ask you for permission to access your microphone and camera. Make sure you press "allow" on the following screen. It may look slightly different based on what browser you are using.

A few examples:


In case it is not working, try a different internetbrowser.
Google Chrome is recommended. You can download it at https://www.google.com/intl/nl/chrome/.
The Safari browser (standard on Apple products) is not recommended.

What does a Praatbox session with multiple participants look like?

The different images will be placed next to eachother

Mozaïekbeeld van video's
How do I configure a language?

Click "Settings", then "More" and in the Language menu you can choose a different language. To complete the change, click OK.

The screen sometimes hangs

Lower the quality of the video.
Using a computer or laptop: press "A" on your keyboard and lower the resolution.
For mobile devices: press the 3 dots and select "audio only". Other people will not be able to see you anymore.

What are the minimum requirements?

The app "Jitsi Meet" for Apple iPad or iPhone needs at least iOS 11.0 or higher: https://itunes.apple.com/us/app/jitsi-meet/id1165103905.
For Android deviced the app needs Android 5.0 or higher. https://play.google.com/store/apps/details?id=org.jitsi.meet.
On laptop or desktop we recommend the latest version of Google Chrome.

In Google Chrome, I get a window in the top right corner. What should I do?

Click "Don't show me this again" and close the window. You don't need to install anything.

In Chrome I get the messages "error obtaining microphone permission" and "Error obtaining camera permission"

Click the lock icon next to the url "praatbox.be" and choose to allow both your microphone and camera. Close the popup. Click “reload”.